We understand that travel plans can change. Our cancellation policy is designed to provide flexibility to our guests while also covering costs incurred in advance for entrance tickets, private transportation and other services reserved specifically for your tour.
Please review the following conditions carefully before confirming your booking.
Tour Cancellations
Unless different cancellation conditions are clearly stated for a specific experience:
- Cancellations made at least 48 hours before the scheduled starting time of the tour are eligible for a refund of the tour price, excluding any non-refundable costs already incurred on your behalf.
- Cancellations made less than 48 hours before the scheduled starting time are non-refundable.
- No-shows are non-refundable.
- Any entrance tickets, private boats, gondolas, transportation or other services purchased or reserved in advance that are non-refundable will be deducted from any refund due.
Non-Refundable St. Mark’s Basilica Tickets
Some of our tours include entrance tickets to St. Mark’s Basilica, which must be purchased in advance and issued in the names of the participants.
Once St. Mark’s Basilica tickets have been purchased, their cost is non-refundable, regardless of when the tour is cancelled.
If you cancel at least 48 hours before the scheduled starting time, the refundable portion of the tour price will be returned to you, but the cost of any St. Mark’s Basilica tickets already purchased on your behalf will be deducted from the refund.
For tours requiring Basilica tickets, guests must provide the full names of all participants as requested during the booking process.
Changes, Late Arrivals & No-Shows
Changes to Your Booking
Requests to change the date or starting time of a tour should be made as early as possible. We will always try to accommodate changes, subject to guide availability and any services already reserved.
Changes involving St. Mark’s Basilica tickets may not always be possible once the tickets have been issued.
Late Arrivals & Timed Entrance Tickets
Guests are responsible for arriving at the agreed meeting point on time. We strongly recommend arriving approximately 10 minutes before the scheduled starting time.
Entrance tickets for attractions such as St. Mark’s Basilica and the Doge’s Palace are issued for a specific time slot. Admission may not be permitted more than 30 minutes after the time indicated on the ticket.
For this reason, late arrival may result in the loss of admission to one or more attractions. If admission is refused because of late arrival, the ticket cost cannot be refunded and a replacement ticket cannot be guaranteed.
The tour may also need to be shortened or the itinerary modified in order to respect the remaining scheduled entrances and reservations.
No-Shows
If guests do not arrive for the tour and do not provide prior notice, the booking will be considered a no-show and no refund will be provided.
Cancellations by Us & Exceptional Circumstances
In the rare event that we are unable to operate your tour, we will contact you as soon as possible and offer, whenever possible, an alternative date or suitable alternative experience.
If we cancel the tour and no suitable alternative can be agreed, the refundable amount paid for the affected service will be returned.
Weather Conditions
Walking tours normally operate in light rain and typical Venetian weather conditions.
Private boat and lagoon experiences may be affected by exceptional weather conditions, navigation restrictions or decisions by the relevant authorities. When a tour cannot safely or legally operate, we will contact you regarding the available alternatives.
Attraction Closures & Official Restrictions
Occasionally, monuments, museums, churches or other attractions may close or change their access conditions at short notice for reasons beyond our control, including religious ceremonies, official events, security measures or decisions by the relevant authorities.
When possible, we will adapt the itinerary or offer a suitable alternative while preserving the overall quality and duration of the experience.
Questions About Your Booking
If you have any questions about cancellation conditions, entrance tickets, changes to your reservation or special circumstances, please contact us before booking. We will be happy to clarify the conditions applicable to your specific tour.
By completing a booking, guests acknowledge that they have read and accepted the cancellation conditions applicable to the selected experience.