Planning Your Venice Tour
Find answers to the most common questions about our private and small-group tours in Venice, including bookings, meeting points, entrance tickets, cancellations and special requests.
Booking & Tour Experience
Are your tours private?
Most of our experiences are private tours, created exclusively for you and your group. This allows your guide to adapt the pace, explanations and itinerary to your interests whenever possible.
Do you also offer small-group tours?
Yes. Selected experiences are available as small-group tours. These tours have limited group sizes to maintain a personal and enjoyable experience.
How do I book a tour?
You can currently send your booking request through our website. Once availability is confirmed, you will receive the necessary details to complete your reservation.
Can the itinerary be customized?
Yes. Private tours can often be adapted according to your interests, available time and specific requests. Some attractions with timed entrance tickets may require the itinerary to follow a particular schedule.
Which language are the tours conducted in?
Tours are available in English. Other languages may be available upon request, subject to availability.
Tickets, Meeting Points & Practical Information
Are entrance tickets included in the tour price?
This depends on the individual tour. When entrance tickets are included, this is clearly indicated in the tour description. Any additional or optional admission costs will also be specified whenever applicable.
Where will I meet my guide?
The meeting point is indicated on each tour page and will be confirmed with your booking details. For some private tours, hotel pickup may be available upon request.
How early should I arrive?
We recommend arriving approximately 10 minutes before the scheduled starting time, particularly for tours that include timed entrance tickets.
What should I wear for visits to churches?
When visiting religious sites such as St. Mark’s Basilica, appropriate clothing is required. Shoulders and knees should be covered.
Are the tours suitable for guests with limited mobility?
Accessibility varies depending on the itinerary. Venice includes bridges, steps and uneven surfaces, and some attractions may have additional accessibility limitations. Please contact us before booking if anyone in your group has mobility requirements so we can recommend the most suitable experience.
Cancellations, Changes & Weather
What happens if I need to cancel my tour?
Cancellation conditions depend on the experience and the services already booked on your behalf. Please consult our Cancellation Policy for complete details before booking.
Are entrance tickets refundable if I cancel?
Some entrance tickets are issued in advance and may be non-refundable once purchased. This is particularly important for attractions requiring named or timed tickets. Any non-refundable costs will be handled according to the conditions stated in our Cancellation Policy.
Can I change the date or time of my tour?
We will always try to accommodate changes when availability allows. Changes involving pre-booked entrance tickets, boats or other reserved services may be subject to availability and additional costs.
What happens if the weather is bad?
Tours normally operate in light rain and typical Venetian weather conditions. If exceptional weather conditions or official restrictions make an experience impossible or unsafe to operate, we will contact you regarding the available options.
What happens if I arrive late?
Please contact us as soon as possible if you expect to be late. For tours involving timed entrance tickets, late arrival may result in reduced visiting time or, in some cases, loss of admission if the reserved entrance time cannot be changed.
Families, Groups & Special Requests
Are your tours suitable for families with children?
Yes. Many of our private tours are suitable for families, and the pace and explanations can be adapted to keep younger guests engaged. Please let us know the ages of the children when booking.
How many people can join a private tour?
Group size depends on the individual experience. Walking tours can generally accommodate larger private groups, while private boat tours and certain activities have specific capacity limits. Please check the individual tour page or contact us for larger groups.
Can you arrange tours for larger private groups?
Yes. Larger private groups can be accommodated for many experiences. Depending on the group size and itinerary, additional guides or special arrangements may be required.
Can I request a special or personalized itinerary?
Yes. If you have particular interests in Venetian history, art, architecture, Jewish heritage, food or local life, please contact us. We can discuss a personalized private experience according to your interests and available time.
Can you help with special arrangements during the tour?
Whenever possible, we can assist with additional arrangements such as private boats, gondola rides or other experiences. Availability and additional costs depend on the requested service.