Terms & Conditions
These Terms & Conditions apply to tours and experiences booked with WITH LOCAL GUIDE in Venice.
By submitting or confirming a booking, you agree to the conditions applicable to the selected tour, including its itinerary, inclusions, meeting arrangements, payment conditions and cancellation policy.
Our tours may include services that must be reserved in advance, such as entrance tickets, private boats, gondolas or other activities. Availability of these services is subject to confirmation.
Please review the information provided for your selected experience carefully before completing your booking.
Bookings & Confirmation
A booking is considered confirmed once you have received confirmation from us and any required payment or booking conditions have been completed.
When making a reservation, guests are responsible for providing accurate information, including the correct number of participants, contact details and any information required for advance reservations or entrance tickets.
For tours including St. Mark’s Basilica, the full names of participants may be required in advance in order to issue entrance tickets.
Tour availability, starting times and entrance times are subject to confirmation. Some attractions operate with timed admission, and the itinerary may therefore be arranged around the confirmed entrance times.
Prices, Payments & Included Services
The price and services included in each experience are described on the relevant tour page or communicated to you before the booking is confirmed.
Depending on the selected tour, the price may include entrance tickets, private transportation, gondola rides, private boat services or other activities specifically listed as included.
Any service not expressly listed as included is considered additional and may involve an extra cost.
Payments must be made using the payment methods available at the time of booking. Any applicable payment processing charges or conditions will be shown during the booking process where relevant.
Prices may change over time, but once a booking has been confirmed, the agreed price for that booking will not be changed unless the guest requests additional services or modifications.
Entrance Tickets & Timed Admissions
Some tours include entrance tickets to museums, churches, monuments or other attractions. When tickets are included, this will be clearly indicated in the description of the selected tour.
St. Mark’s Basilica tickets may require the full names of all participants and must be purchased in advance. Once these tickets have been issued, their cost is non-refundable.
St. Mark’s Basilica and Doge’s Palace operate with specific timed admission. Guests must arrive at the agreed meeting point on time so that the scheduled entrance can be respected.
Admission may not be permitted more than 30 minutes after the time indicated on the entrance ticket. Late arrival may therefore result in the loss of admission, and replacement tickets cannot be guaranteed.
Opening hours, admission procedures and access conditions are determined by the individual attractions and may occasionally change for religious ceremonies, official events, security measures or other circumstances beyond our control.
Tour Itineraries & Changes
We make every effort to operate each tour according to the itinerary described at the time of booking.
However, Venice is a living historic city, and access to monuments, churches, museums, canals and public areas may occasionally be affected by closures, religious ceremonies, official events, high tides, navigation restrictions or other circumstances beyond our control.
When necessary, the itinerary, order of visits or meeting arrangements may be adjusted in order to provide the best possible experience while respecting confirmed entrance times and local conditions.
For private tours, reasonable requests to adapt the itinerary may be accommodated whenever possible, provided they do not conflict with timed entrance tickets, reservations or the scheduled duration of the tour.
Any significant change known in advance will be communicated to guests whenever reasonably possible.
Private Boats, Gondolas & Transportation
Some experiences may include or offer private motorboats, gondola rides or other transportation services. When transportation is included in the tour price, this will be clearly stated in the tour description.
Private boat routes may occasionally need to be modified because of navigation restrictions, water traffic, exceptional weather conditions or instructions issued by the relevant authorities.
Gondola routes are determined by local operating conditions and may vary according to traffic, water conditions and the gondolier’s assigned route.
When hotel pickup, private transportation or additional boat services are requested but are not included in the original tour, an additional charge may apply. Any such cost will be communicated before the additional service is confirmed.
We are not responsible for delays caused by public transportation, water traffic or other circumstances outside our reasonable control.
Guest Responsibilities & Conduct
Guests are responsible for arriving at the agreed meeting point on time. We recommend arriving approximately 10 minutes before the scheduled starting time.
Guests should wear comfortable footwear and clothing appropriate for the selected experience. When visiting churches and religious sites, visitors must respect the dress code and any rules established by the individual site.
Guests should inform us before booking of any mobility requirements or other practical needs that may affect participation. Venice includes bridges, steps and uneven surfaces, and accessibility varies depending on the itinerary.
During boat trips, gondola rides, museum visits and other activities, guests must follow the safety instructions and regulations provided by guides, staff, boat operators and the relevant authorities.
Guests are responsible for their personal belongings during the tour.
Cancellations, Changes & Refunds
Cancellations, booking changes and refunds are subject to our Cancellation Policy.
Please review the Cancellation Policy before confirming your booking, as certain services and pre-purchased entrance tickets may be non-refundable.
By confirming a booking, guests acknowledge and accept the cancellation conditions applicable to their selected experience.
Liability & General Conditions
We take reasonable care to provide tours and experiences professionally and according to the services confirmed at the time of booking.
We cannot be held responsible for circumstances outside our reasonable control, including unexpected attraction closures, public transport disruptions, navigation restrictions, exceptional weather conditions, strikes, official events or decisions made by public authorities.
Guests remain responsible for their own personal belongings and for following the instructions and regulations of museums, churches, transportation providers and other venues visited during the experience.
These Terms & Conditions may be updated from time to time to reflect changes to our services, booking procedures or applicable requirements.
If you have any questions about these Terms & Conditions or about a particular tour before booking, please contact us through the contact details provided on this website.
By completing a booking, guests acknowledge that they have read and accepted these Terms & Conditions and the applicable Cancellation Policy.
Last updated: August 2026